Matrox MuraControl for Windows Guide de l'utilisateur télécharger pdf (Page 41)

41 Matrox MuraControl for Windows – User Guide

14 Customer support

14.1Matrox Web

Our Web site has product literature, press releases, technical material, a sales office list, trade show

information, and other relevant material. Visit the Matrox Graphics Web site at

www.matrox.com/graphics

14.2Technical support

Matrox values your business and offers professional support for your Matrox product. If you have a

problem, we recommend you follow the procedure below for the quickest results.

Contact your integrator

– This is usually the quickest and most effective method of

technical assistance. Your integrator is familiar with your complete system. In the case of

hardware warranty assistance, the product must be returned to the integrator, who will

return it to Matrox.

If your Matrox product was provided by your computer manufacturer, contact this

manufacturer. For contact information, see your computer documentation or contact

the vendor.

Direct Matrox technical support

– If you still can’t resolve a problem (and your Matrox

product wasn’t provided by your computer manufacturer), you can get technical

assistance by contacting Matrox technical support at dwcsupport@matrox.com

14.2.1Information we need

Please give a complete description of the problem, and include:



Matrox card serial number, model number, revision number, BIOS number, driver type

and version, and memory address at which the Matrox card is installed.



Computer brand and model name.



Monitor brand and model name.



Operating system, version, and service pack.



Brand and model of any other cards and devices installed on your system.

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Matrox MuraControl for Windows Guide de l'utilisateur Page 41